Either way, you're not alone! We are here to help you: firstname.lastname@example.org
Once your payment has been accepted, you will receive an automatic confirmation email. This email may take a little time to arrive.
Watch your spam! Indeed, some email providers do not allow us to send you these automatic mailings. Don't worry, we will process your order. In case of doubt, contact us.
COLISSIMO delivery charges are added at the time you finalize your order.
The delivery is offered from 70€ of purchases for a delivery in Metropolitan France in COLISSIMO.
We deliver in France and all over the world.
Delivery is made via LA POSTE - COLISSIMO to the postal address you gave us when you ordered.
Your order is lovingly prepared by Romy and shipped from Blois (in the center of France!) within 1 to 5 working days after confirmation of payment of your order.
The delivery time for a COLISSIMO parcel in metropolitan France is then 3 to 5 working days after it has been picked up by LA POSTE.
Some periods are busier... our team does its best to respond to your emergencies (Christmas before time, apology gifts, birth gifts, urgent requests...).
In this case, please inform us directly when placing your order by sending us an email at email@example.com and we will do our best to arrange it for you.
And don't hesitate if you want to slip in a little handwritten note, don't hesitate!
If you have any questions about your order, you can contact our customer service at the following address: firstname.lastname@example.org
HOW DO I TRACK MY PACKAGE?
An email with a tracking number is sent as soon as your order is shipped.
Watch your spam too!
MY PACKAGE IS LOST!
Don't panic! Someone may have received it for you, ask your friends and family (nice neighbour, concierge...).
If not, you're not alone! Notify us of the loss of the package by writing to us at the following address email@example.comPlease indicate the reference of your order so that we can also make a claim to our carrier.
A RETURN? EXCHANGE ? A REFUND ?
Are you disappointed? Have you changed your mind?... We understand that very well. But don't delay.
- You can exercise your right of retraction within 14 days from the day after receiving your PIED DE POULE product (click here to access the withdrawal form and here for more information on your right of withdrawal).
- You can also return your product for an exchange or refund within 15 days of receipt of your order, by sending a return request to firstname.lastname@example.org.
To be eligible for an exchange or refund, items must not have been washed or damaged and should preferably be returned in their original packaging or any suitable packaging.
The return is at your expense to our address:
Returns of goods
70 bis rue des Métairies
Exchange is possible while stocks last! Otherwise, we will refund your order excluding delivery costs.
Please note: During sales and private sales, products are not taken back, exchanged or refunded. We do not make gift packages. Thank you for your understanding.
A DEFECTIVE PRODUCT?
That's rare! But it can happen despite our verification procedures and Margot's eagle eye. First of all we're sorry.
Please describe the problem by email to email@example.com, sending us a picture of the product so that we can understand the problem and prevent it from happening again.
We will return the product to you at our expense.